Last Updated on October 18, 2020 by Aether
It doesn’t matter how good technology becomes, sooner or later all tech seems to freeze at some point in its life. A lot of people have reported that their iPhone X won’t turn off, due to a frozen screen. Usually, the phone will freeze on specific apps, but sometimes the fearful black screen of death occurs.
However, don’t panic! Regardless of why your mobile phone has frozen, we have the answer on how to fix it.
How to fix an iPhone X that won’t turn off
If you’re unfortunate to have your iPhone freeze, disabling your ability to turn off or restart the device, follow the below steps to remedy the problem:
- Allow your iPhone X’s battery to fully charge. Sometimes the battery percentage doesn’t show an accurate reading, and your black screen might just be a dead battery.
- If your phone is still on, but frozen, you can force a restart that bypasses the software being stuck.
- A restart is simply done by pressing and releasing the Volume Up button, then doing the same for the Volume Down button. Finally, hold down the Side button – you should now see an Apple logo on your screen.
If the above method hasn’t fixed your problem, you should now try restoring your phone via recovery mode.
How to hard reset an iPhone X via recovery mode
There are a few reasons that may lead you to needing to hard reset your phone.
Any of the following can usually be fixed by utilizing recovery mode:
- iTunes not recognizing your phone
- Phone stuck on loading screen, with progress bar not moving
- Your phone is permanently asking to be connected to iTunes
- You get locked out of your phone permanently because you’ve forgotten your pass code (don’t worry, we’ve all been there)
Before continuing with the guide, ensure you have already installed the latest version of iTunes that’s compatible with your PC or Mac.
How to put your iPhone X into recovery mode
- Connect your iPhone X into your PC or Mac via the provided lightning cable.
- Open up iTunes
- With your iPhone still connected to your computer, press and release the Volume Up button, next do the same with the Volume Down button, and finally press and hold the Side button – you should now see the Apple logo.
- With the Apple logo now displayed, make sure you keep pressing down on the side button until you are greeted with the recovery mode screen.
- If you look at iTunes, you should now see “There is a problem with the iPhone that requires it to be updated or restored.“
- You will now be given two options: restore iPhone or update iOS. After you have chosen an option, your iPhone X will now automatically update, reboot, and close recovery mode without anymore interactions from you.
Hopefully the above tips have helped fix your frozen iPhone X. It’s always a pain when a device won’t turn off. If your phone crashes often, it might be worth looking into what is causing the issue. If you’ve purchased a refurbished phone, there might be some underlying faults. On the other hand, if you’ve had the phone a while, it may need to take a trip back to Apple to see if they can fix the problem.
A lot of dodgy apps can cause your phone to freeze too, as well as having too many running in the background. Get in the habit of closing all apps that you’ve finished using, to reduce the strain on the phone.
If you’re always away from home with your phone, or you need to charge multiple devices, then we highly suggest you check out our article on externally powered USB hubs that we’ve recently covered. Make sure you use Apple certified cables though, we highly recommend them.